Sofitel Mumbai BKC

The junior suite was nice and spacious. Duty Manage Mr. Ajinkya was a gem, he took effort in making our stay special and most importantly was empowered to take decisions to fix our situations.

They are very communicative right from the time I made a booking with them. They immediately welcomed me by sending me an email. And they always reply quickly. In the email they explained for whatever they have in the hotel. Mentioned all restaurants, let me know what time they open and closed. And the amazing part is that they have a beauty salon so I don’t need to go outside to get my hair done. Spa also open very early which is good. Few hours after checked in they called in my room just to check up on me. The room is super gorgeous and clean. Every time they see me at the lobby they always greet me by calling my name which was amazing.

My mum stayed here and unfortunately she didn't get to enjoy the hotel as she fell quite Ill, but what I can say is that the staff were absolutely amazing with her! They were super attentive when she initially called to say she was not well and kept an eye on her and tried to help her throughout! I'm really happy that she picked this hotel, because she was alone and had lovely staff to make her feel safe when she wasn't well. She has previously stayed here before and said it's a lovely hotel and said the hotel was very nice this time too.

From the moment we reached we were welcomed wamly. Special mention to the housekeeping staff Pawan and Prathamesh who made our stay comfortable. The Pondicherry café staff (Ayushree, Kunal, Sunaina, Shefa, Vikram, Tanmoy, and sous Chef Abhishek) were very considerate and catered to our special requests beautifully during our long stay. We felt treasured the whole time.Kudos to Shane (in room dining) for his cheerfulness and exquisite service. Our gratitude to the guest relations staff who made check in/out seamless (thank you Janvi for the exceptional service, the daily talks and the beautiful gesture on our last day and Khusboo Saxena and Mr Rakesh - @ the concierge). I would definitely recommend this place and we hope to be able to visit again soon. Merci beaucoup!

Stayed one week in Sofitel in Mumbai. I had a very early arrival, and asked the hotel in advance if there might be a chance to have my room ready earlier than standard check-in time. They were kind, so it took me just about 1 hour to wait in the lobby before my room was ready. The selection of meals at breakfast was very good. Rooms are very clean and comfy. Hotel staff do their best to make you happy virtually in any aspect.